Halifax warns customers they could be ‘blocked’ from ‘paying for items online’

Halifax has warned customers after they were “unable to reach” the bank by phone. The High Street banking giant took to Twitter, now X, after the daughter of a concerned customer contacted the financial services provider today.

“When my father pays for items online, he has to verify with his mobile number,” said one customer. “He always says they can’t reach him even though it’s the correct mobile number, but he still gets texts from you. Do you have any idea why this is happening?”

The bank responded: “We can’t verify why this is coming from here, but there could be several reasons. Because it needs to be responded to quickly, it will probably time out if there is a network or signal issue. Is he using our app?”

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The woman replied, “There is no signal problem and we are doing it right away, but it just says he is not answering his phone. He does not have the app, but he does online banking.” Halifax asked, “So is this when he selects a phone call? If he selects a text message, does that work?

“Since these calls are an automated response, some network privacy protections may block automated calls. Do you know if he has something like that set up?” The customer’s daughter went back and said, “Maybe, as you say, it’s his mobile provider that doesn’t allow this.”

Halifax replied: “Some networks may block certain numbers or the number may have been blocked accidentally in the past. It’s worth checking with the network provider. I hope your dad gets this sorted.”

Online, Halifax has a handy guide for customers locked out of online banking. “If you’ve forgotten your login details, the easiest way to reset them is online,” the banking giant has explained to its loyal customer base.

It continues: “You can change your password and important information and receive a reminder of your username.”